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      Shipping Policy

      UK Shipping Information

      Royal Mail Standard Delivery 2-3 Business Days £1.99 or FREE over £25

      Next Day Delivery £4.99 or FREE over £50

      US Shipping Information 

      International Standard Delivery 7-10 Business Days £4.99 or FREE over £60

      International Tracked Delivery 5 Business Days £10.99 or FREE over £60

      Any additional tax and custom costs that may arise are the responsibility of the buyer. However if you need additional help please get in touch by emailing support@beautybosshacks.co.uk.

      Europe Shipping Information

      International Standard Delivery 7-10 Business Days £4.99 or FREE over £50

      International Tracked Delivery 5 Business Days £9.99 or FREE over £70

      Other Shipping Information

      International Standard Delivery 7-10 Business Days £4.99 or FREE over £50

      International Tracked Delivery 5 Business Days £9.99 or FREE over £70

       

      Secure Ordering & Payment Options

      ​Currently we only support Card Payments and Paypal via our secure SSL certified checkout.

      Once your order has been placed you will be unable to cancel your order. If you wish to get a refund, you will need to return your order at your own cost. 

      Return Policy

      All products are subject to our 14 days return policy and must not be used. To request a refund simply email our direct request line at support@beautypowershop.co.uk or lodge a refund request here. We aim to refund all payments if in accordance to the policy within 7-10 working days.

      Return costs are the responsibility of the buyer. All refunds will be processed as soon as possible and original postage costs will not be refunded. 

       Conditions of Return: 

      • Items without all original packaging can not be returned 

      • Damaged Items and used items caused by the recipient can not be returned

      • A Refund Request must be made within 14 days of receiving the item 

      • Return postage is the responsibility of the buyer

      Please note ALL Eyelashes are non-returnable, due to hygiene reasons. 

      Please note, we do NOT refund used / opened products. This is certified by law. We have the right to refuse returns of any opened or used goods. 

      Signed Missing Parcels

      All our parcels sent with tracked signed delivery via Royal Mail must abide to our signed parcel policy.

      If your parcel is signed for and delivered to the address on your order, we cannot process claims that the item is missing.

      You will need to contact Royal Mail directly to report a missing / stolen parcels, which will get passed on to the Royal Mail investigation team. This is a standard procedure to protect against fraudulent orders and activity.

      Failure to Collect Your Order from your Local Depot

      If your order is returned to us due to you not collecting it from your local post office / depot you will be responsible for any fees this incurs. We are more than happy to re-send your item out to you for free if this is your first order with us. 

      If you wish to have a refund under these circumstances, you will not be refunded any original postage costs and will also incur an admin fee of £4.50

      Missing Items in Your Order

      If you have any items that are missing from your order, you MUST contact us within 4 business days of receiving the item. If it surpasses this time we cannot guarantee a refund. This is done purely to protect ourselves from fraudulent activity and false claims. 

      Damaged Items

      Unfortunately sometimes orders do arrive damaged from the courier. This is out of our control. Please send us a message as soon as possible with an image of the broken item. We will send this to the courier and investigate it immediately. In the event that this happens, we will send a replacement order to you. We can not refund damaged items as it is against our fraud prevention policy. However you are still welcome to return the damaged item in line with our returns policy for a full refund. Please note, as we are a small company, return postage costs are the responsibility of the buyer, we will however refund all original postage costs from when you placed the order if your order has arrived damaged.

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