Request a Return

If you have any issues with your order, please do not hesitate to contact us. A member of our support team will get back to you and help resolve any issues. 

You can email us at support@beautypowershop.co.uk or use the form below.

​Return Policy

All products are subject to our 14 days return policy and must not be used. To request a refund simply email our direct request line at  or lodge a refund request here. We aim to refund all payments if in accordance to the policy within 7-10 working days.

Return costs are the responsibility of the buyer. All refunds will be processed as soon as possible and original postage costs will not be refunded. 

 Conditions of Return: 

• Items without all original packaging can not be returned 

• Damaged Items and used items caused by the recipient can not be returned

• A Refund Request must be made within 14 days of receiving the item 

• Return postage is the responsibility of the buyer

Please note ALL Eyelashes are non-returnable, due to hygiene reasons. 

Please note, we do NOT refund used / opened products. This is certified by law. We have the right to refuse returns of any opened or used goods.